Community Action Committee of Lehigh Valley
  • Allentown, PA, USA
  • $21.00 per hour
  • Hourly
  • Full Time

The Case Manager provides casework and supportive services to the Shelter families.


Direct Services

  • Conducts intakes, including needs assessment and resident history with new families.
  • Assists families in their relocation to the Shelter; provides shelter orientation and tour of their new residence.
  • Assists families by providing food and household items from the shelter's stock of donated items.
  • Computes and monitors income information and financial situation of residents; provides budgeting and money-management education as needed.
  • Collects residents' shelter fees and savings and handles them according to procedures.
  • Develops a family service plan with all residents that will emphasize self-sufficiency goals to include, but not be limited to, education and training-related goals, as well as using an approach that emphasizes residents' ability to learn to overcome their own obstacles.
  • Promotes residents' self-esteem and encourages empowerment of residents.
  • Meets at least weekly with residents individually to discuss goals, life skills and other issues.
  • Provides life skills education to residents on topics including, but not limited to, empowerment and advocacy, time management, health, parenting, and interpersonal skills.
  • Provides crisis intervention, conflict resolution, case management and support services for residents.
  • Conducts resident meetings to discuss concerns related to the Shelter program; schedules and coordinates speakers.
  • Monitors residents' compliance with Shelter Rules and Regulations and gives violations as needed; discusses terminations with director.
  • Maintains Shelter waiting list, contacting prospective residents and scheduling timely intakes.
  • Provides translation services, if possible; assists residents in obtaining translation services.
  • Conducts home visits with former residents.
  • Provides one year of follow-up services to residents who complete the program.

Advocacy and Referral

  • Provides information and referral assistance to all residents.
  • Advocates on behalf of the residents.
  • Develops and shares resources for residents/staff.
  • Maintains contact with referring agencies.

Recordkeeping and Communications

  • Maintains accurate and up-to-date case notes and files.
  • Maintains all pertinent paperwork relating to residents.
  • Submits accurate and timely reports as required.
  • Attends staff and case management meetings and agency-related meetings and activities.
  • Inputs appropriate data into HMIS and other agency-related software for reports and demographics.
  • Immediately informs director of serious problems and concerns with residents.
  • Maintains confidentiality of staff, residents, volunteers and all program participants.
  • Keeps up-to-date records in all required databases.
  • Consults with director regarding re-admission of former residents.
  • Represents the program and its constituents in the community.

Shelter Operations

  • Assists with donation and food deliveries on an as needed basis.
  • Assists with furniture moving, apartment stocking, and supply distribution.
  • Operates and monitors Shelter security systems.
  • Performs light maintenance and cleaning duties.
  • Conducts weekly apartment inspections and random inspections as needed; records maintenance needs of apartments.
  • Responds to fire and security alarms using proper procedures.
  • Assists with answering the telephone and directing calls appropriately.
  • Will be assigned on-call duties to handle emergencies in relation to program participants when necessary.

Community Relations

  • Educates volunteers, prospective volunteers and the general public on issues pertaining to homelessness.
  • Attends community meetings to represent the shelter, its residents, and all program participants.

Family Resource Center

  • Assists with monitoring and coordinating use of the center.
  • Assists residents with online job and apartment searches.
  • Assists residents with the creation of resumes.
  • Provides homework help for residents and their children who are in school.
  • Coordinates and arranges guest speakers for residents in collaboration with the director and other Shelter staff.
  • Coordinates and arranges field trips and activities for residents and their children in collaboration with the director and other Shelter staff.


  • Uses agency or personal vehicle to complete job duties including, but not limited to, donation pick-up, outreach, and off-site meetings.
  • Performs other duties as assigned.


Hours: Monday - Friday

Full Time: 40 hours per week

Site: Sixth Street Shelter Ferry Street Apartments Turner Street Apartments

219 North Sixth Street 600 Ferry Street 7th and Turner Streets

Allentown, PA Easton PA 18042 Allentown, Pa 18102

Other: Some evenings, weekends and holidays required

Overnight on-call as needed


  • Community Action Covers 95% Of Your Health Care Costs!
  • Comprehensive Medical, Dental, Vision, And Prescription Plans!
  • Free Telemedicine Access to Board-Certified Doctors, Mental Health Professionals And MORE!
  • No Cost Concierge Services to Support You in Navigating the Healthcare System
  • Agency Paid Life Insurance and Long-Term Disability Insurance
  • Voluntary Life Insurance and Short-Term Disability Insurance options
  • 401 (K) Retirement Plan with Non-Matching Annual Agency Contribution Of 7%
  • Additional perks and benefits including financial wellness and employee discounts!
  • Generous Paid Leave Time
    • Vacation - 15 Days: Earn More Time After 2- And 5-Year Anniversaries
    • 1 Personal Day Annually to Use at Your Leisure
    • Sick - 9 Days Annually
    • 10 Observed Holidays


  • High school diploma or equivalent required
  • Two years' experience in casework preferred
  • Proficiency in Microsoft Office applications
  • Good interpersonal skills
  • Creative problem solving skills
  • Ability to communicate effectively, both verbally and in writing
  • Ability to be flexible and adaptable in a work environment
  • Ability to perform apartment inspections in a multi-story building
  • Ability to organize and keep accurate records
  • Ability to perform basic mathematical calculations
  • Ability to lift up to 50 lbs on an as needed basis
  • Personal vehicle or access to independent transportation required
  • Spanish/English bilingual, preferred
  • Valid driver's license and good driving record required
  • Proof of motor vehicle insurance (for use of personal vehicle)
  • PA State Police criminal record check required
  • Child Abuse History Clearance required
  • FBI Criminal History background check required

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