The Case Manager provides casework and supportive services to the Shelter families.

ESSENTIAL FUNCTIONS

Direct Services

• Conducts intakes, including needs assessment and resident history with new families.
• Assists families in their relocation to the Shelter; provides shelter orientation and tour of their new residence.
• Assists families by providing food and household items from the shelter's stock of donated items.
• Computes and monitors income information and financial situation of residents; provides budgeting and money-management education as needed.
• Collects residents' shelter fees and savings and handles them according to procedures.
• Develops a family service plan with all residents that will emphasize self-sufficiency goals to include, but not be limited to, education and training-related goals, as well as using an approach that emphasizes residents' ability to learn to overcome their own obstacles.
• Promotes residents' self-esteem and encourages empowerment of residents.
• Meets at least weekly with residents individually to discuss goals, life skills and other issues.
• Provides life skills education to residents on topics including, but not limited to, empowerment and advocacy, time management, health, parenting, and interpersonal skills.
• Provides crisis intervention, conflict resolution, case management and support services for residents.
• Conducts resident meetings to discuss concerns related to the Shelter program; schedules and coordinates speakers.
• Monitors residents' compliance with Shelter Rules and Regulations and gives violations as needed; discusses terminations with director.
• Maintains Shelter waiting list, contacting prospective residents and scheduling timely intakes.
• Provides translation services, if possible; assists residents in obtaining translation services.
• Conducts home visits with former residents.
• Provides one year of follow-up services to residents who complete the program.

Advocacy and Referral

• Provides information and referral assistance to all residents.
• Advocates on behalf of the residents.
• Develops and shares resources for residents/staff.
• Maintains contact with referring agencies.

Recordkeeping and Communications

• Maintains accurate and up-to-date case notes and files.
• Maintains all pertinent paperwork relating to residents.
• Submits accurate and timely reports as required.
• Attends staff and case management meetings and agency-related meetings and activities.
• Inputs appropriate data into HMIS and other agency-related software for reports and demographics.
• Immediately informs director of serious problems and concerns with residents.
• Maintains confidentiality of staff, residents, volunteers and all program participants.
• Keeps up-to-date records in all required databases.
• Consults with director regarding re-admission of former residents.
• Represents the program and its constituents in the community.

Shelter Operations

• Assists with donation and food deliveries on an as needed basis.
• Assists with furniture moving, apartment stocking, and supply distribution.
• Operates and monitors Shelter security systems.
• Performs light maintenance and cleaning duties.
• Conducts weekly apartment inspections and random inspections as needed; records maintenance needs of apartments.
• Responds to fire and security alarms using proper procedures.
• Assists with answering the telephone and directing calls appropriately.
• Will be assigned on-call duties to handle emergencies in relation to program participants when necessary.

Community Relations

• Educates volunteers, prospective volunteers and the general public on issues pertaining to homelessness.
• Attends community meetings to represent the shelter, its residents, and all program participants.

Family Resource Center

• Assists with monitoring and coordinating use of the center.
• Assists residents with online job and apartment searches.
• Assists residents with the creation of resumes.
• Provides homework help for residents and their children who are in school.
• Coordinates and arranges guest speakers for residents in collaboration with the director and other Shelter staff.
• Coordinates and arranges field trips and activities for residents and their children in collaboration with the director and other Shelter staff.

Miscellaneous

• Uses agency or personal vehicle to complete job duties including, but not limited to, donation pick-up, outreach, and off-site meetings.
• Performs other duties as assigned.
  
  

WORKING CONDITIONS:

Hours: Monday - Friday

Full Time: 40 hours per week

Site: Sixth Street Shelter Ferry Street Apartments Turner Street Apartments

219 North Sixth Street 600 Ferry Street 7th and Turner Streets

Allentown, PA Easton PA 18042 Allentown, Pa 18102

Other: Some evenings, weekends and holidays required

Overnight on-call as needed

BENEFITS:

• Community Action Covers 95% Of Your Health Care Costs!
• Comprehensive Medical, Dental, Vision, And Prescription Plans!
• Free Telemedicine Access to Board-Certified Doctors, Mental Health Professionals And MORE!
• No Cost Concierge Services to Support You in Navigating the Healthcare System
• Agency Paid Life Insurance and Long-Term Disability Insurance
• Voluntary Life Insurance and Short-Term Disability Insurance options
• 401 (K) Retirement Plan with Non-Matching Annual Agency Contribution Of 7%
• Additional perks and benefits including financial wellness and employee discounts!

• Generous Paid Leave Time
  • Vacation - 15 Days: Earn More Time After 2- And 5-Year Anniversaries
  • 1 Personal Day Annually to Use at Your Leisure
  • Sick - 9 Days Annually
  • 10 Observed Holidays

QUALIFICATIONS:

• High school diploma or equivalent required
• Two years' experience in casework preferred
• Proficiency in Microsoft Office applications
• Good interpersonal skills
• Creative problem solving skills
• Ability to communicate effectively, both verbally and in writing
• Ability to be flexible and adaptable in a work environment
• Ability to perform apartment inspections in a multi-story building
• Ability to organize and keep accurate records
• Ability to perform basic mathematical calculations
• Ability to lift up to 50 lbs on an as needed basis
• Personal vehicle or access to independent transportation required
• Spanish/English bilingual, preferred
• Valid driver's license and good driving record required
• Proof of motor vehicle insurance (for use of personal vehicle)
• PA State Police criminal record check required
• Child Abuse History Clearance required
• FBI Criminal History background check required