- Allentown, PA, USA
- $21.00 per hour
- Hourly
- Full Time
The Case Manager provides casework and supportive services to the Shelter families.
ESSENTIAL FUNCTIONS
Direct Services
- Conducts intakes, including needs assessment and resident history with new families.
- Assists families in their relocation to the Shelter; provides shelter orientation and tour of their new residence.
- Assists families by providing food and household items from the shelter's stock of donated items.
- Computes and monitors income information and financial situation of residents; provides budgeting and money-management education as needed.
- Collects residents' shelter fees and savings and handles them according to procedures.
- Develops a family service plan with all residents that will emphasize self-sufficiency goals to include, but not be limited to, education and training-related goals, as well as using an approach that emphasizes residents' ability to learn to overcome their own obstacles.
- Promotes residents' self-esteem and encourages empowerment of residents.
- Meets at least weekly with residents individually to discuss goals, life skills and other issues.
- Provides life skills education to residents on topics including, but not limited to, empowerment and advocacy, time management, health, parenting, and interpersonal skills.
- Provides crisis intervention, conflict resolution, case management and support services for residents.
- Conducts resident meetings to discuss concerns related to the Shelter program; schedules and coordinates speakers.
- Monitors residents' compliance with Shelter Rules and Regulations and gives violations as needed; discusses terminations with director.
- Maintains Shelter waiting list, contacting prospective residents and scheduling timely intakes.
- Provides translation services, if possible; assists residents in obtaining translation services.
- Conducts home visits with former residents.
- Provides one year of follow-up services to residents who complete the program.
Advocacy and Referral
- Provides information and referral assistance to all residents.
- Advocates on behalf of the residents.
- Develops and shares resources for residents/staff.
- Maintains contact with referring agencies.
Recordkeeping and Communications
- Maintains accurate and up-to-date case notes and files.
- Maintains all pertinent paperwork relating to residents.
- Submits accurate and timely reports as required.
- Attends staff and case management meetings and agency-related meetings and activities.
- Inputs appropriate data into HMIS and other agency-related software for reports and demographics.
- Immediately informs director of serious problems and concerns with residents.
- Maintains confidentiality of staff, residents, volunteers and all program participants.
- Keeps up-to-date records in all required databases.
- Consults with director regarding re-admission of former residents.
- Represents the program and its constituents in the community.
Shelter Operations
- Assists with donation and food deliveries on an as needed basis.
- Assists with furniture moving, apartment stocking, and supply distribution.
- Operates and monitors Shelter security systems.
- Performs light maintenance and cleaning duties.
- Conducts weekly apartment inspections and random inspections as needed; records maintenance needs of apartments.
- Responds to fire and security alarms using proper procedures.
- Assists with answering the telephone and directing calls appropriately.
- Will be assigned on-call duties to handle emergencies in relation to program participants when necessary.
Community Relations
- Educates volunteers, prospective volunteers and the general public on issues pertaining to homelessness.
- Attends community meetings to represent the shelter, its residents, and all program participants.
Family Resource Center
- Assists with monitoring and coordinating use of the center.
- Assists residents with online job and apartment searches.
- Assists residents with the creation of resumes.
- Provides homework help for residents and their children who are in school.
- Coordinates and arranges guest speakers for residents in collaboration with the director and other Shelter staff.
- Coordinates and arranges field trips and activities for residents and their children in collaboration with the director and other Shelter staff.
Miscellaneous
- Uses agency or personal vehicle to complete job duties including, but not limited to, donation pick-up, outreach, and off-site meetings.
- Performs other duties as assigned.
WORKING CONDITIONS:
Hours: Monday - Friday
Full Time: 40 hours per week
Site: Sixth Street Shelter Ferry Street Apartments Turner Street Apartments
219 North Sixth Street 600 Ferry Street 7th and Turner Streets
Allentown, PA Easton PA 18042 Allentown, Pa 18102
Other: Some evenings, weekends and holidays required
Overnight on-call as needed
BENEFITS:
- Community Action Covers 95% Of Your Health Care Costs!
- Comprehensive Medical, Dental, Vision, And Prescription Plans!
- Free Telemedicine Access to Board-Certified Doctors, Mental Health Professionals And MORE!
- No Cost Concierge Services to Support You in Navigating the Healthcare System
- Agency Paid Life Insurance and Long-Term Disability Insurance
- Voluntary Life Insurance and Short-Term Disability Insurance options
- 401 (K) Retirement Plan with Non-Matching Annual Agency Contribution Of 7%
- Additional perks and benefits including financial wellness and employee discounts!
- Generous Paid Leave Time
- Vacation - 15 Days: Earn More Time After 2- And 5-Year Anniversaries
- 1 Personal Day Annually to Use at Your Leisure
- Sick - 9 Days Annually
- 10 Observed Holidays
QUALIFICATIONS:
- High school diploma or equivalent required
- Two years' experience in casework preferred
- Proficiency in Microsoft Office applications
- Good interpersonal skills
- Creative problem solving skills
- Ability to communicate effectively, both verbally and in writing
- Ability to be flexible and adaptable in a work environment
- Ability to perform apartment inspections in a multi-story building
- Ability to organize and keep accurate records
- Ability to perform basic mathematical calculations
- Ability to lift up to 50 lbs on an as needed basis
- Personal vehicle or access to independent transportation required
- Spanish/English bilingual, preferred
- Valid driver's license and good driving record required
- Proof of motor vehicle insurance (for use of personal vehicle)
- PA State Police criminal record check required
- Child Abuse History Clearance required
- FBI Criminal History background check required
